BodyProCoach, its subsidiaries and affiliates are committed to processing, using, transferring, and managing personal information in accordance with India’s Privacy Principles and other applicable privacy laws. This policy details how BodyProCoach collects, uses, transfers, and shares your personal information.
This Privacy Policy applies to the personal information we obtain when you interact with BodyProCoach when you visit and use our locations, attend our events, use our websites, apps, and other online services, apply for a job with us, or otherwise connect with us (collectively, the “Services”).
Information we collect
We ask for personal information so you can use our services, sign in to your account, receive customer support and safety information, and communicate with you about our services, promotions, and activities. We collect the following information when you engage with us:
When you create an account we collect:
- Name and contact information
- Phone number
- Date of birth
- Demographic information
- Username and password that you may select in connection with establishing an account on our Services
- Fitness and nutrition statistics which you provide to us
- Emergency contact information
- Your photograph, social media handle, or digital or electronic signature
- Publicly available information (e.g., public posts on your social media accounts)
- Details of the products and services (such as membership options) you have purchased from us or inquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries
- Personal preferences such as favorite classes and instructors
- Any additional information relating to you that you provide to us directly through our websites or by other means such as over the phone, via email, or in person
- Information you provide to us via voluntary member feedback or engagement surveys
- Any additional personal information you provide to us, or authorize us to collect, as part of your interaction or membership with BodyProCoach
When you buy products through BodyProCoach or our partners, affiliates, and subsidiaries:
- Billing information (e.g., credit card details)
- Shipping information such as your address
- Purchase history
When you use our websites or apps:
- IP address
- Information on your interaction with our apps, websites, and advertisements such as pages you visit
- Social media handles, content, and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services (e.g., Facebook) if you choose to link to, or create or log in to, your BodyProCoach online account through these platforms
When you choose to sync or connect your devices:
- Fitness information with your consent (e.g., heart rate, calories, steps, distance, duration, location) collected from third-party fitness devices (e.g., Apple Watch, Android Wear), apps, or services (e.g., Apple Health, Google Fit, Samsung Health) when you consent to connect your device or account
When you interact with us:
- Any additional information relating to you that you provide to us through our Services
- Information you provide to us via voluntary member feedback or engagement surveys
- Information provided when attending BodyProCoach events or BodyProCoach-sponsored events (e.g., email address, professional affiliation)
- If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings
Information collected by automated means
When you interact with our online services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A cookie is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our sites. We may also obtain information about how you interact with our services, such as features and pages you visit, search queries, and download errors.
These technologies help us:
- Remember your information so you will not have to re-enter it
- Track and understand how you use and interact with our products and services
- Tailor the products and services around your preferences
- Measure the usability of our products and services and the effectiveness of our communications
- Otherwise manage and enhance our products and services
How we use your personal information
BodyProCoach collects personal information reasonably necessary to carry out our business, to assess and manage our members’ needs, and to provide our Services to you. We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you and/or third parties, and managing membership.
The purposes for which BodyProCoach usually collects and uses personal information may include:
- To fulfill obligations under a membership agreement and/or any other contract you may have with us
- To deliver the Services and/or products you requested
- To manage our relationship with you, with your consent, which may involve the use of fitness information from connected devices, apps, or services
- To provide information and marketing about products, Services, and/or special offers to members
- To obtain opinions or comments about products and/or services from members
- To record statistical data for marketing analysis from members
- To improve our services to members, as well as for training and quality purposes
- Responding to requests, questions, complaints, and other general inquiries
- Managing, planning, advertising, and administering programs, events, competitions, and performances
- Researching, developing, and expanding our facilities and services
- At your direction and with your consent
- For quality control and administration, and assisting us to develop new and improved products and services
- To recruit interns, staff, and employees
- To comply with any requirement of any applicable statute, regulation, rule, and/or good practice
- To prevent or detect abuse of our services or any of our rights (and attempts to do so), and to enforce or apply our Privacy Policy and/or any other agreement (such as your membership agreement with us), and to protect our (or others’) property or rights
The phone number you provide during registration or account setup is collected solely for the purpose of user authentication and account security. We may use your phone number to:
- Verify your identity during the registration process
- Authenticate your access to your account
- Communicate important updates or security notifications related to your account
- Provide customer support and assistance as needed
We do not sell your personal information or transfer personal information to third parties to use for their own benefit; however, we allow certain companies to place tracking technologies like cookies on our services.
Sharing personal information
We may share your personal information for the purposes as follows:
- Within our company and with our affiliates
- With service providers that perform services on our behalf
- With professional services such as legal advisors, accountants, and consultants
- With select partners we may collaborate with
- With other parties with your consent and at your direction
- We reserve the right to disclose your personal information as required by law
Data retention
We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose.
Your marketing choices
You can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys by replying to a promotional or marketing email with ‘Unsubscribe’ or emailing us at [email protected].
Please note that it often takes time to process these requests, so you may still receive communications scheduled prior to our receipt of your withdrawal of consent.
Your privacy choices
You may have certain rights and choices regarding our processing of your personal information, depending on your jurisdiction. This includes the right to:
- Know the categories and/or specific pieces of personal information collected about you
- Access a copy of the personal information we retain about you
- Update any inaccuracies in the personal information we hold
- Request deletion of your personal information
- Object to the processing of your personal information
- Restrict how we use your personal information
We reserve the right to verify your identity in connection with any requests regarding personal information.
