Class arrival, booking, and attendance

Q: How early should I arrive?
A: Arriving 10 to 15 minutes early helps you settle in, check in smoothly, and begin your session feeling fully prepared. 

Q: What if I am joining on a trial?
A: Trial members are requested to check in 20 minutes early so the team can complete the welcome flow and help you feel comfortable before class begins. 

Q: How far in advance can I book classes?
A: The cleanest shared policy to publish is that classes can be booked through the app up to 30 days in advance, with support for up to 7 active class bookings at a time. 

Q: How does the waitlist work?
A: If a class is full, you can join the waitlist. When a space opens, the system can automatically confirm the next eligible member, and the class flow may also release a slot to a waitlisted member who is present and ready at the studio. 

Q: What happens if I arrive after class starts?
A: To keep the class experience smooth and safe for everyone, entry is managed through the QR check-in system, and the Terms say entry support remains active only through the opening minutes of class. Arriving early is always the best experience. 

Q: What happens if I miss a class?
A: When a class remains scheduled and is not attended, the session continues within the package usage for that booking. This keeps scheduling and waitlist movement fair for all members.