App and account help

Q: I am having trouble logging in or using the app. What should I do?
A: Please reach out through the Contact Us page, WhatsApp, or support email and mention the app issue clearly so the team can guide you quickly. The Contact form already includes app-related routing options. 

Q: Can I get help for app account deletion?
A: Yes. The Contact Us form already includes an “App account deletion” subject option, which is a strong support path to keep in the new FAQ and contact flow. 

Q: What details help resolve app issues faster?
A: A member-friendly support checklist is: registered mobile number or email, device type, app version if visible, screenshot or screen recording, and a short note describing what happened. This can be sent through the same Contact, WhatsApp, or email channels. 

Q: How quickly does support respond?
A: The Terms and Conditions say the team strives to respond to emails within 24 hours.