Payments, billing, and renewals

Q: Where should I purchase or renew my membership?
A: The official Sweat app or website is the best place to purchase or renew, because that is where current plans, platform benefits, and member offers are meant to be presented most clearly. 

Q: Why is it better to pay through the official platform?
A: Official platform purchases are the clearest way to access current offers, location-based pricing visibility, referral-linked benefits, and Sweat Coins where applicable. 

Q: How do Sweat Coins work?
A: Sweat Coins are presented as a reward benefit connected to eligible transactions on the official platform, and the site currently states that members earn 1 reward coin for every ₹100 spent. 

Q: How do I check my current plan status?
A: You can view your active plan details directly on the app home screen and in the bookings section for a quick update at any time. 

Q: How should refunds be explained in the FAQ?
A: The warmest and clearest member-facing wording is this: memberships and class packages are designed as committed plans once activated, while studio-led schedule changes can still be supported with the applicable next-step resolution. The current refund page also notes that some single-class emergency situations may be reviewed case by case. 

Q: What should a member share for faster billing help?
A: For the fastest billing support, I recommend asking members to share their registered full name, registered mobile number or email, service or outlet, payment date, amount paid, screenshot or receipt, transaction ID, and a short note on the request. Members can then send this through WhatsApp, the Contact page, or support email.