Class changes and package validity

Q: Can I move or update a booked class?
A: Yes. For the smoothest experience, please update your class at least 24 hours in advance through the Sweat system. This gives you the best flexibility while keeping class planning easy for the wider community. 

Q: What happens when I request a change closer to class time?
A: Within the final 24 hours, the booked session is treated as part of the scheduled package usage so the class flow remains fair, clear, and seamless for everyone. 

Q: What if Sweat changes or cancels a class from the studio side?
A: If the studio needs to make a change, members can expect to be informed as early as possible and supported with the next suitable resolution, such as a reschedule or the applicable studio-side refund support. 

Q: What if I need support for a medical situation?
A: Members may request a complimentary validity extension for eligible medical situations. The current policy mentions support from 2 to 10 days, with documents such as a doctor’s note or reports helping the team process the request smoothly. 

Q: What if my package validity is nearing completion?
A: Where applicable, validity can be extended through the app so you can continue enjoying your remaining sessions smoothly. The live Pilates and Bootcamp pages currently show validity extension support at ₹35 per day, and the refund policy also directs members to extension support in-app before package completion. 

Q: Can a membership be transferred?
A: Yes. The Terms and Conditions currently mention membership transfer support at ₹2,999.